Esignal Customer Service Sucks

12:24:13 PM Lori - eSignal Hello, and thank you for using LiveRep.
12:24:13 PM Lori - eSignal What can I do for you today?
12:24:50 PM You Hi, my cursor window seems "stuck" the time doesn't move anymore when I scroll my cursor over the candlestick bars on my chart.
12:25:13 PM Lori - eSignal is there a specitic time that you see in there?
12:26:00 PM You Well, it changes from graph to graph. Right now, my graph says 13:25 but my cursor is on the 11:00 am candlestick.
12:27:14 PM Lori - eSignal I am sorry but this is too complicated to resolve here in LiveRep. Please call us at (US) 1 (510) 264-1700 option 2, (London) +44 (0)20 7825 8777 or (Sydney) +61 (2) 8668-1600 option 2
12:27:24 PM Lori - eSignal Thank you for your patience
12:27:46 PM You Wait... I've solved it before with you on Liverep... I just don't remember how.
12:31:48 PM Lori - eSignal unfortunately, that session isn't coming up. At this point, please call in for further assistance. Thanks again for your patience.
12:32:11 PM You Thanks. You guys are the best.
12:32:48 PM Lori - eSignal signing off now;you're welcome, and thanks!
12:32:48 PM Lori - eSignal bye for now

This is an actual transcript of my "conversation" with their "customer service" idiot.

Seriously, I sign onto their "LiveRep" service and I'm told that my wait time will be 45 seconds. 10 minutes later, I'm "chatting" with one of their knowledgeable representatives. The reason why I don't call is because I hate waiting on hold for 20 minutes for such a simple question.

Meanwhile, note how it takes nearly 10 minutes to have this simple conversation.